At the moment, Tebi is compatible with Android devices. This includes Android tablets and Android-enabled payment terminals. In the future, we will also be releasing Tebi on iOS devices. 

To use Tebi as a point of sale, kitchen display system and/or customer facing display, we recommend getting one or more Android tablets like the Samsung Galaxy Tab or an equivalent. Tebi Payments works on any payment terminal from Adyen, but if you want to run the Tebi point of sale on your terminal, make sure to get one that is Android-enabled, such as the S1F2 or the AMS1.

There’s no limit: you can install Tebi on as many tablets, phones and payment terminals as you wish, and connect as many peripherals (such as receipt printers) as you’d like. We believe the tooling you use should not limit you in finding the best way to run your business, so our pricing is based on the revenue you bring in, not on the number of devices you use.

Our monthly subscription fee covers all of the Tebi platform (except the optional Tebi Payments; those are charged per transaction). When new features are released you will be able to enjoy them at no extra charge.

You are billed based on the revenue you did over a given calendar month, regardless of when you started using Tebi that month.

Tebi is great for businesses that generate revenue in certain seasons only, since you only get charged for months in which your business generates over €10k in revenue. For any month that you do between €0 and €10k revenue, you will be billed €0. There’s no lock in: you can stop using Tebi and jump back in whenever you want. 

Yes, all features remain available, even when you are not generating revenue. All your past sales data in Tebi is yours to view, run reports on, or export.

You will get billed after the end of each calendar month. It may take a few days after the last day of the month before you receive your invoice, and a few more if there is a weekend in between.

Tebi Payments operates through a partnership with payment provider Adyen. Any Adyen payment terminal integrates seamlessly with Tebi’s platform. Payment terminals are acquired from Adyen by you, the merchant. There are various options available, find out more about Adyen Terminals here. 

Credit card transaction fees are complex, and depend on the card, the issuing bank, and the country where the card was issued. To get a better understanding of the fees we charge for Tebi Payments, please read this blog by Tebi’s CEO Arnout Schuijff.

Tebi Payments supports the following cards: Visa debit and credit, Mastercard debit and credit, VPay, Maestro and American Express. We are able to support Diners Club, Discover, JCB and Union Pay as well, but these cards attract a higher fee and are turned off by default. If you wish to support these cards at your establishment, please contact us.

Sure. If you already have a contract with another payment provider that you want to keep, you can run Tebi on any Android device and key in your payments manually on your current terminal.

Payouts usually take around two business days to reach your account. This limits chargeback risks to you and ensures a reliable flow of cash.

At this moment, you can sign up for Tebi using any email address. We recommend Gmail as it is faster to get going. You will need a Google Account for the same email address to download the Tebi app from the Play Store.

We are building an intuitive, self-managed app that should require little to no support — a “self service” model. If you know how to install an app and set up WiFi, you should be good to go. This allows us to keep the price low. We have detailed user manuals available and are working on tutorial videos, troubleshooting guides, and creating a support community. But if you need more personalized support than that, Tebi may not be the right choice for you. 

It is our goal to bring the low(er) prices that large companies enjoy to small- and medium-sized businesses around the world. The ‘around the world’-part is key: by aiming to operate at scale we are able to negotiate bulk prices for payment transactions; an economic advantage we then bring back to you, our customer. Another way in which we keep prices low is by basing our pricing on cost, not on value: we do charge a margin to build a healthy business, but we don’t start charging extra just because we added a cool new feature.